SURE Support &
Training Center

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The SURE Universal Remote app is extremely easy to setup.

We have created some short step-by-step tutorials to get you up and running in seconds.


Your Account

Learn all the basics to get the most out of your SURE account.


Adding Devices

Learn how to add your devices to SURE Universal Remote.


Top Features

Learn how to use all the top SURE features.


Fix a Problem

Learn about known issues and how to troubleshoot a problem.


Request a Device

Missing your device?
Request that we add it here!


Suggest a Feature

Have an idea on how we can improve the app?
Let us know here!

 

FAQ

Q. On which smartphones can I run SURE Universal Remote?

A. SURE runs on most smartphones and tablets with an IR Blaster, including the following popular models:

Samsung

  • Galaxy S4 and S4 mini
  • Galaxy Mega
  • Galaxy Note 3
  • Galaxy Note 4
  • Galaxy S5
  • Galaxy Tablet (which have an IR blaster)
  • Galaxy S6 (except S6 Edge Plus which doesn’t have an IR blaster)

HTC

  • One (M7)
  • One (M8)
  • One (M9)

LG

  • LG G3 (except G3 S, G3 Vigor, G3 Beat which have older version of IR software)
  • LG G4
  • LG G5

Xiaomi

  • Mi4
  • Redmi 2

Huawei

  • Mate 9
  • Honor 8

Q. Why can’t I download SURE Universal Remote?

A. Your smartphone or tablet may be missing an IR Blaster, which our app needs to work with traditional IR remotes. We do support select IR gateways, which you can buy at Amazon to have full functionality. Learn more here. If you would like to use the app for your smart WiFi devices please contact support@tekoia.com and we can send you the apk.

Q. Why do I need an IR Gateway?

A. Your smartphone or tablet must be missing an IR Blaster, or it is not compatible with the app. Your phone needs IR, or an IR Gateway, to work with our traditional IR remotes. In the meantime, you can use the app for your smart WiFi devices. You can learn more about the IR Gateways here.

Q. Why doesn’t my TV turn on?

A. Each TV has multiple models. During the setup you must run each test by testing the on/off button. Once the TV turns on click “Accept”. Full instructions are here.

Q. Why can’t I change the channels on my TV?

A. After you have added your TV to the SURE Universal Remote, you must then add your Set-Top or Cable Box. Once you have done this you will be able to change channels. You can also add multiple devices to the same “System” in order to turn them on and off together. Find instructions here.

Q. Do I need internet to use SURE Universal Remote?

A. When you first add your IR device you need to be connected to the internet to access all of the available remotes from the SURE cloud. After you save the remote you will no longer need internet to access it. You will need internet to use smart WiFi remotes.

IMPORTANT NOTE: For any issues, requests and comments related to the app and supported devices and phones please send all the information to us via this form.

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